Shipping Policies
Our goal is to efficiently process all orders within a timeframe of 1-3 business days.
Please be aware that several factors may influence processing times, such as incomplete payment, insufficient address information, or high demand during specific seasons. Should any of these situations arise, we will promptly reach out to customers via email before proceeding with the order to ensure a successful delivery.
Shipping Time:
Typically, our shipping time spans 7-10 business days for deliveries within the United States and 10-14 business days for international destinations.
Certain external factors affecting shipping are beyond our control, including:
- Weather conditions
- Holiday seasons
- Unforeseen errors by the shipping company
Despite our limited control over these variables, we are committed to keeping you informed by utilizing all available information at our disposal.
Taxes and Duties:
It's important to note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. The responsibility for handling these charges rests with you. If you require clarification regarding tax rates, please contact your country's customs office.
Important:MojoOnline cannot be held responsible for any delays caused by the customs clearance process in your destination country. The timing of releasing your package is solely at the discretion of customs authorities, and we have no control over this matter.
Order Cancellation:
If you wish to cancel an order after making a payment, please contact us, and we will make every effort to assist you. However, we cannot guarantee cancellation once an order has been promptly forwarded to our warehouse. If processing or shipping has already occurred, we regretfully cannot cancel the order, and you would need to initiate a product return.
